Operations & integrations
Fallback
What the bot does when it can't confidently answer or take action.
Fallback is the bot's escape hatch. Good fallback paths: graceful 'I don't know — let me get a human' message, escalation to a real person with full context, scheduled callback, lead capture for follow-up.
Bad fallback: 'I'm sorry, I don't understand' on loop, dead-end with no path to help.
Fallback quality is one of the strongest correlates with overall CSAT.
Esempio in GlobalChatbot
GlobalChatbot's fallback always offers 3 paths: book a callback, email the team, talk to a live human — never a dead end.
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