Customer support·Template
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Returns & refunds
Walks the customer through the return policy, generates the return label, files the RMA, sets expectations on refund timing.
AI
GlobalChatbot
Template preview
I want to return order #3201
Got it. The reason is for our records — sizing, defect, changed mind?
Sizing — too big
No problem. Return label generated and emailed. Drop at any post office. Refund in 5–7 days after we receive it. Want to exchange instead?
100%
auto-handled
-78%
return tickets
+12%
exchange rate
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