Webhook
An HTTP callback that fires when a specific event happens in a system.
A webhook is the inverse of an API: instead of you polling for updates, the system POSTs to your URL when something interesting happens. The standard way to integrate event-driven systems.
Chatbot webhooks typically fire on: conversation.started, message.created, lead.captured, booking.confirmed, escalation.requested.
Production webhooks need HMAC signature verification (security), retry policy (reliability), and idempotency keys (correctness).
Esempio in GlobalChatbot
GlobalChatbot fires webhooks on every meaningful event — wire to your CRM, Slack, n8n, Make, Zapier, or your own backend. HMAC-signed, retried 3× with backoff.
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